The Ça suffit team is committed to providing anonymous and confidential services in accordance with the Professional Code regarding confidentiality. Neither the website nor the helpline records your activities or retains any information that could identify you.

However, depending on the legal context and professional obligations, there may be circumstances in which confidentiality or anonymity cannot be guaranteed or must be waived. Furthermore, we are required to “disclose information to prevent an act of violence, including suicide, when there is reasonable cause to believe that a serious risk of death or serious injury threatens an identifiable person or group of persons and that the nature of the threat creates a sense of urgency.”

"Serious injuries" are defined as any physical or psychological injury that significantly impairs the physical integrity, health, or well-being of a person or an identifiable group of persons. (Art. 60.4 Professional Code)

Furthermore, sections 39 and 39.1 of the Youth Protection Act (YPA) specify that we are obligated to report any cases of violence or neglect involving children that come to our attention. As the helpline is confidential, you cannot be identified, and the same applies to potential victims.

However, if during a call you provide information that allows the identification of a child who has been a victim or who is at risk of being a victim, the volunteer has an obligation to report it to the Director of Youth Protection.

You can consult the privacy policy of the website and the Ça suffit self-help platform at any time.